WO-2104

Warranty Overdue

Spa heater not maintaining temperature

Status

Customer

Project

Type

Warranty

Billing Type

Warranty-Covered

Created

06/16/26by Riley Hobert

Assigned To

Dani Cruz

Scheduled

06/21/26

Reported By

Akari Tanaka

Issue Description

Customer reports spa heater cycles off after ~10 minutes and will not return to setpoint. Cycling repeats every 30-45 minutes.

Append-only log of field updates and resolution steps.

Dani Cruz · 06/17/26 12:00 PM
Inspected unit. Pressure switch reading intermittent — likely cause of premature shutoff.
Dani Cruz · 06/21/26 12:00 PM
Replacement pressure switch ordered through Pentair warranty channel. ETA 2-3 business days.

All scheduled and completed visits for this work order.

Visit Date	Technician / Vendor	Status	Notes	Actions
06/17/26	Dani Cruz	Completed	Diagnosis visit.
06/21/26	Dani Cruz	Scheduled	Return visit to install replacement pressure switch.

Photos, videos, and files tied to this work order.

heater-error-code.jpg

Error E04 displayed on heater panel.

Dani Cruz · 06/17/26 · 1.2 MB

pressure-switch-spec.pdf

Replacement part spec sheet.

Dani Cruz · 06/20/26 · 0.4 MB

Billing TypeWarranty-Covered

Labor Cost$220.00

Parts / Materials Cost$0.00

Total Cost$220.00

Cost Notes

—

Installed equipment from the originating project.

AquaCal HeatWave SuperQuiet Heater
In Warranty
Installed 02/27/26 · 24-mo standard warranty
Installed during spa addition.

Operational coordination, not for field records.

Riley Hobert · 06/17/26 12:00 PM
Customer is VIP — keep them updated daily on parts ETA.